Position: Customer Success Executive (Japanese speaking)
Business: IT solution
Location: BTS Saladaeng
Salary: 50-80K
Job scope:
-Serve as the primary contact for client inquiries and concerns, ensuring high level of customer satisfaction and loyalty
-Proactively manage the renewal process, negotiating terms that align with client needs and company goals.
-Identify at-risk accounts and develop strategies to retain them. Addressing any issues to prevent cancellations.
-Explore and identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
-Track and analyze account performance against key metrics to inform strategic decisions.
Qualification
-Age not over 35 years old
-Fluent in Japanese (N1, N2)
-English (Conversational / Business Level)
-Have experience in Customer service or related field
If interested in apply, please submit resume to
[email protected]